Avalon Astoria Bay Pellet Insert

Product Type: Fireplace Insert Pellet Stove
Brand: Avalon

Pellet-burning fireplace insert provides heat for single-family homes with a tasteful, personalizable design. The unit features: 

  • Automatic ignition
  • Easily accessible components
  • Top-loading
  • Hopper holds up to 82 lbs.
  • 52-hour burn time
  • Heat capacity: 45,000 BTU
  • Variable spead combustion blower
  • Manual or automatic temperature control
  • Ash pan
  • Quiet operation
  • EPA-approved
  • .7 g/hour emissions
  • Works with thermostat
  • Heats up to 2,250 square feet
  • Two-stage convection system 


  1. Anonymous Says:

    This stove works great most of the time. As I stated in my last post, I too have had some issues. However, every device needs proper maintenance and frequent cleaning. If you read your manual for troubleshooting and do a littler research it's very easy to work on and correct problems yourself. It's not rocket science. If I can do it anyone can. I'm a 37 year old female who doesn't mind to get her hands dirty. All of the motors detach easily with a ratchet set. There are 3 motors in this stove. A combustion blower motor which blows the heat out of the stove located in the back on the bottom right side (needs to be oiled occasionally in a very small hole.) There is an auger motor located in the middle back of the unit and a fan motor located in the back on the lower left side. The fan is very easy to take off and is connected to the exhaust on one end and the flue on the other end.The exhaust needs cleaned, swept out with a shot vac every season or 2 tons of pellets and should be checked of silicone leakage and resealed. To the right of that and towards the back is a flow tube. If it cracks or splits, cut it and reattach. You may want check the brass fitting that the tube attaches to by the exhaust to make sure it isn't clogged. The other side of the fitting is behind the fan motor. It gets ash build up on occasion but is easily cleaned with a paper clip on both ends. The other end of the flow tube connects to a flow switch sensor which is very easy to detach. It can be purchased for about 25.00 to 50. on Amazon and checked at an electric store. The flue in the back, which goes outside is easy to unlatch with a screwdriver. It's a little tricky to put back on because the square brace needs to attach to the right side and hook under the square metal peice first, before pressing tightly on the left side and clamped down with the latch. This pipe leads to the exhaust and must have a tight fit or the exhaust will not work properly due to air leakage which can cause smoke entering the house. Additionally, if the glass has black soot on the inside or if smoke enters the house from the hopper or blower it is normally due to air leakage from flues, the airflow tube or the airflow switch. If the stove doesn't light up and/or glow red it's proably the igniter. If the stove is slow to release pellets or does not, look up where they are released. Sometimes pellet dust hardens and clogs. It will also do this if the pellets have been damp. Easy fix, put a screwdriver up it and hammer to break the dust apart. If the auger won't turn, sweep it, if this doesn't solve the issue, take it off and check to make sure nothing is lodged in it. If the motor still will not work, check the electric to it. An electric store will usually check this for free. Again you can buy this motor on Amazon. There are a few limits in the system which can be tested at your local electric store and can be purchased on Amazon. Make sure you get warranties. If the flame is too high, low, or separates in the middle, check the air restriction. This is in the manual too. Make sure you unplug the unit before doing any of these things and they done are at your own risk. Also, it helped me to take pictures and labeling all of the wires I disconnected. This to helped me remember how to reassemble them. I hope this information helps with any issues you may have.

  2. Anonymous Says:

    Ive had my stove for the last 5 years and for the last two after a few hours the tray fills up and the pellets overflow and don't burn through and turn to ash, so even if I start it lets say 11pm,by 4am the pellets are spilling over the side and I have to shut it down let it cool and dump the half burned pellets and start over. ive tried many different pellets and settings,but nothing seems to help.Any advice would be greatly appreciated.

  3. Anonymous Says:

    I just had the same issue. This can be common if you have a leak in the flue pipes, gaskets or silicone seal separating. It is noted in the manual. You may want to make sure all of the flue pipes are clean and look for air leaks. I love my stove when it works properly, but have had some issues here and there. It's a 2008 model. Also, if you ever need a blower motor Granger carries an off brand for a third of the price. It was about $70.00 and works great, but you need a mechanic or granger can order a tool for you to get it the motor out of the housing and put it back in. Amazon also carries the rope gasket for the door for about $19.00. I also bought some tape & silicone that goes up to 300 to 600 degrees at Lowes to tape and seal the connections of with the flues and old silicone. Hope this helps.

  4. Anonymous Says:

    Have my Avalon bay Astoria for 6 years and I have only one issue and it was easy and cheap the repair. I don't know why so many people had issues with their unit. I clean my unit every week after strong busy usage. Im very happy with my unit and I recommended.

  5. Anonymous Says:

    This product has ONE BAD REVIEW PER YEAR on this site, mostly from people so dense that shouldn't be allowed to own ANYTHING that has a fire in it, and people are supposed to make a buying decision based on this information????

  6. Anonymous Says:

    Based on the comments I see this insert is not one I would care to own.

    Thank you all for your comments and for saving me the headaches assciated with this product.

    I hope you all end up resolving your own issues favorably.

  7. Anonymous Says:

    This pellet stove is NOT worth the money! Before the end of first season use the control panel died on ours, causing it to shut down on its own and wait for a repair. Start up of second season - ignitor died - luckily that was under warantee or would've been $200 repair for part, labor, and trip charge! Which is almost the cost of 2 ton of pellets to heat with! Only half way thru the 2nd season and now the auger is not working properly - making awful noise and not spitting pellets out appropriately which means it is not heating properly - so we are waiting for yet another repair! I do not recommend buying this brand!

  8. Anonymous Says:

    we bought avalon nastoria from alternative energy in hampton nh first thing when they left we had a vibration called them right away and they said they would take care of it. three months later and many calls later they show up meanwhile the top gasket doesnt seal spitting ashes out and burnt a ton of pellets in two weeks tech tightened the bottom latch so tight that you had to use a screwdriver to open it.dont buy a avalon

  9. Anonymous Says:

    YOU CALL THIS A PROBLEM??? GET ADJUSTED CORRECTLY!!!!!!!!! MORON--- don't you own a screwdriver?

  10. Anonymous Says:

    i've onwed mine for 5-6 years now, it has worked as advertised. Quiet easy to clean and heats my first level very well (3200 sq ft home). Had it professionally cleaned once. Have not had any issues with this stove. The surrond piece that covers the fireplace opening can rattle for a few seconds sometimes.

  11. Anonymous Says:

    This stove is complete garbage! We have had it one season and it has broken down 3 times already. Our dealer says the manufacturer Travis Industries is aware that they manufactured a defective product but no one is willing to replace it. So we are sitting in the cold with a $4000 paper weight in our fireplace and $1200 worth of pellets in our basement. Shame on you Travis Industries. Stay away from this company and this Avalon Astoria Bay stove.

  12. Anonymous Says:

    Our 25+year-old company has sold TRAVIS products since the pellet stoves came out and in our experience (we service all our products)with the stove is that they have had the LEAST issues of any brand of stove. The next closest is Harman, but there have been some maintenance issues because people don't always maintain the bottom feed regularly and the pellet dust can harden after a while (a special tool is provided from Harman). We sell Quad and about 4 or 5 others also. This site with anonymous posters is where competing salespeople go to trash good stoves they can't compete with.

  13. Anonymous Says:

    I too am having problems with this stove, The service guys say they have at least 6 other people with the same problems, the stove keeps going out. This is definately a lemon, and I will be relentless at resolving this matter. I just left a message with Travis industries, they better fix this problem or they will absolutely be exposed for improper business practices.

  14. Anonymous Says:

    i have had 2 of these units, the first was replaced for not heating well. the second was no better, and used alot of pellets(2 bags daily). my dealer was great until i had a problem, and after telling him he second stove was not a good heater he said it was not his problem but,a manufacturer problem. i sold the unit and am installing another brand insert.

  15. Anonymous Says:

    Your home is too big for a pellet stove... period. If the unit burned 2 bags daily you got the heat from 2 bags of pellets daily. The stoves DO NOT CREATE HEAT ON THEIR OWN. Why would you buying any heating unit that is too small for your home a manufacturer problem?????
    Or are you buying shitty pellets?