Quadra-Fire Mt. Vernon AE

Product Type: Free Standing Pellet Stove
Brand: Quadra-Fire (Hearth & Home Technologies)
Description:

Multi-fuel stove made of cast-iron designed to deliver heat to single-family homes. The unit features:

  • Automatic ignition
  • Jam-free feed system
  • Air-foil heat exchanger
  • Cast-iron construction
  • Auto-clean firepot
  • Quiet operation
  • Blowers
  • Heats 3,800 square feet
  • 0.7 g/hour emissions
  • Self-lighting
  • Works with thermostat for temperature control  
  • Limited Lifetime Warranty
  • Heating capacity: 14,620 -60,200 BTU
  • Hopper holds up to 81 lbs.

Comments

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  2. Anonymous Says:

    I've seen quite a few comments to the negative about this stove. I purchased one in fall of 2010.
    Initially, I probably would have posted the same, until I realized that the problem was not the stove - It was me.
    Proper operation and maintenance is crucial with any stove.
    I did go through a couple of igniters the first year, so there may have been a problem with the manufacture of those. I have not had to replace an ignighter in four years and counting though.
    I replaced a thermocoupler, but that was my fault. I knocked the ceramic off of it, and operated it like that for quite a while. Bad JuJu.
    I am now replacing the baffle. I believe that this is also, in part, my fault, as I ran soft wood pellets for a period and didn't adjust for it.
    I also noticed a small crack, and instead of drilling the end of it, to relieve stress, and having it welded, I again ran it like that.
    So again, I've met the enemy.....it is me. :-)
    Heat-wise, I'm extremely impressed with this unit. I have a 2500 sf home along Lake Ontario in upstate NY.
    I have forced air/gas heat, but never turn it on as it's too expensive to run with the thermostat at 67 degrees.
    With this pellet stove, my wife keeps it at 74 degrees morning, noon, and night, and my utility bill is much less than it would be running the furnace (electricity and pellet cost combined).
    There's no trick to running this unit without problems. You do have to clean it though, and adjust for the fuel that you're using. Don't take short cuts thinking that you know what you're doing. And don't be lazy like I was.
    Also, pick the dealer that you buy it from very carefully.
    I bought mine from a very reputable dealer in Leroy, NY, and they are extremely helpful. They ran mine, at their shop (I was there), before I ever took delivery. They are also willing to answer any questions that I have, over the phone. Though I think I already established the fact that I wasn't smart enough to take them up on that initially.
    My point is, you get out of it what you put into it. It's a great stove that puts out a boat load of heat.

  3. Anonymous Says:

    I used it for one season on med high in my 1300 sf house. I would not say that it worked hard. I noticed the glass was gradually getting cloudy in some areas. I kept cleaning with approved products and in accordance with Quadrafire's recommendations. At the end of the season, I wanted to really get the glass clean and come to find out it is permanently etched. I filed a claim and found that, ultimately, Quadrafire does not stand behind its product. I will never buy another one for that reason alone. Quadrafire is leading the way on the decline of our great country. Sad to say, but it's true.

  4. Anonymous Says:

    We have had this insert for 4 years. The first two were very dis appointing due to igniters burning out, replacing fire pot per distributors recommendation at no cost, until bill came. They never registered our stove when they installed it. Easy out for the manufacturer. Anyway, found the issue with hard starts and igniter's going bad - it was the combustion blower motor. It ran, but never got up to speed which cause inconsistent starts. Replaced it myself and ran trouble free last winter. A couple additional issues I have found and dealt with - (1) If you run out of pellet's, start filling, then use your hand to shove the pellet's down into hopper, then complete the fill. If you don't it will take a couple of start attempts to get the pellets into the auger - I know this has increased the life of my igniter's also. (2) Computer system is touchy, I unplug the power cord anytime I get a fault and it has always cleared the issue, including auger jams.(3)The biggest issue with this stove is the gathering of a very fine powder around the combustion blower. It will cause the blower to slow down or stop altogether. You will need to plan on removing the combustion blower twice a year or after every ton of pellet's. It will amaze you how much build up in a short amount of time. (4)Vacuum the inside of the stove and ash pan every other day to remove the buildup of ash and clinkers.

    I have been doing these four things the last year and a half and have been trouble free.

    Stove is in the finished basement of a 3000 sq ft house. I run it on level 5 heat all the time and with the thermostat set so it never shuts off due to reaching the desired temp. I run the two gas furnace blowers on manual to circulate the hot air from the basement. Last year used less than 500 gallon of propane. It a great stove, but as most are saying - company is not easy to deal with and neither was the distributor.

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  6. Anonymous Says:

    After 15 years with my Quadrafire 1000, I replaced it with the AE. After 2.5 years of not being able to ever have it function properly for a single 2 week period, my extremely helpful and frustrated dealer was able to get Quadrafire to send out a Field Service Engineer who was a 20 plus year veteran of Quadrafire R&D.

    My AE shut down with a "Max Drop Tube Temp" error as often as 6 times per day which required unplugging to reboot. We had replaced 2 wall controllers, the main board, the drop tube sensor and tried many, many things but the stove was not functional.

    Quadrafire flew their FSE to Wyoming where he spent hours on 2 different days replacing many parts, reprogramming and examining the AE. It has worked well for 2 days and counting. I have my fingers crossed that this will make it work.

    My dealer has been selling Quadrafire for 22 years and did not know this resource was available. If you think your AE is destined for the Landfill, ask your dealer about this.

  7. Anonymous Says:

    Factor in at least $100-$250/year on additional repairs post warrantee. Order parts directly from a distributor. You will over-pay if you let the service tech order it. I have had to replace the fire pot every 2.5 years. It seems odd that such thick piece of metal would break in such a short time frame. If I replace this pellet stove in the future I will definitely do my research.

  8. Anonymous Says:

    the ignitor burns out too often, average yearly at an installed charge approx. $180.00. Compute this with your annual operating cost.
    a typical condensing gas furnace ignitor life 5 - 10 years.
    My local dealer verified this ignitor problem.
    This stove is by far superior to any other, and the manufacturer needs warned to address issue.

  9. Anonymous Says:

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  10. Anonymous Says:

    Had my stove 4 years. Puts out a lot of heat when working. Its noisy, goes through ignitors quickly. Have had to replace 3 ignitors in the past 4 months. This is a very expensive appliance, expected much better reliability. Wouldn't recommend Quadrafire.

  11. Anonymous Says:

    I also would not recommend this stove. We bought ours new in 2008 and expected it to be a top of the line appliance to save us money on our fuel costs. Not even close. We go through at least 2 ignitors a winter at 50 to 60 bucks a pop. One winter it never ran for about 2/3 of the winter. Thankfully I taught my very unmechanically inclined self to install them so I don't have to pay for a service call, which starts, according to my dealer $150 bucks just to ring my doorbell, and $75 bucks every 15 minutes after that. It took me about 5 minutes to install it, and trust me, my mechanical skills are very limited. We've had problems with just about every aspect of this stove, and have had Quadra Fire Factory Reps at our home. FInally the owner of the stove shop came to our hom.e free of charge which was very appreciated. Even he was extremely unimpressed with Quadra Fires response to our issues. I could go on and on but this product has been nothing short of a nightmare for us and I would never recommend a quadra fire product to anyone. I do not blame our dealer at all and feel badly for them that they chose to invest in such a poor product.

  12. Anonymous Says:

    I thought it had an 80lb capacity? I was just looking at this model the other day and plan to replace my wood stove with it.

  13. Anonymous Says:

    Hi Everyone,
    This is a tremendous stove, heating most of my 3600 sq ft home. It's my second pellet stove, and it has some significant benefits over our first.

    On the plus side:
    It's relatively easy to clean, but I also credit that to our ash vac, money well spent.
    It has a nice control system, making it much like a regular heating system.
    It kicks outs gobs of efficient heat. It has actually made itself a center of our family room, unlike our incredibly inefficient/expensive propane fireplace insert in our last house.
    It looks great.

    Downside:
    I've seen all kinds of quotes about the hopper capacity. Folks, it is 40 lbs MAX. If it is still running and you want to add a bag, well maybe you will get it in. I go through a bag a day in moderate winter (daytime highs over 30), more below that. I saw someone quoting 65 lbs, I would ask of what...it's 40 lbs of wood pellets.
    Also, and this is my main disatisfier, you can try to put 40 lbs in, but you'll get to 20-30 lbs and have to jam your hand in the hopper to push them into the trough. EXTREMELY disatisfying. Such a nice stove whose day to day experience is ruined by this lack of decent engineering.
    ALSO, should you run it dry of pellets, which is easy to do as a new owner not used to filling it up, be prepared for a 15-20 minute startup time if you don't preload the firepot, maybe even if you do. Seems like forever if you are waiting for heat.

    Overall, very good stove, but it seems like they need another engineering cycle to make it easy for the average homeowner.

  14. Anonymous Says:

    The URL listed in the first message of this thread contains information from 2006. Since then, Quadrafire has made many engineering changes to the electronics of the Mount Vernon. These changes have resulted in a much improved unit. I have been reading many blogs that support my statement and discussed the past problems with a Quad dealer that stopped selling Mt Vernons in early 2007 due to the problematic design, but resumed selling in the summer of 2008 after the improvemnts to control circuitry was made. I'm waiting for mine to be delivered in the next week.

  15. Anonymous Says:

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  16. Anonymous Says:

    I purchased a Mount Vernon AE last year and it spent 3 out of the last 6 months in inoperable condition. Quadrafire attempted fixes but nothing seemed to fully fix it and then one night we woke up at 3AM to the house smelling of burnt plastic and we decided enough was enough and we did not want to risk a house fire. Long story short,..Quadrafire was absolutely aweful to work with; their communication was terrible and we eventually had to get drastic to get them to take back the unit. Don't buy any of the Hearth and Home Technoligies brands,...especially Quadrafire. BTW, Hearth and Home does a great job hiding all contact information from the consumer but you can use google maps to do a search and get the phone number.

  17. Anonymous Says:

    I purachsed a quadrafire mt vernon ae pellet stove to assisst with heating a 3600 sq ft house it has helped a great deal. I have cut my oil consumption by at least 75%. This heater is amazing wish I bought it sooner, I am finally comfortable over the cold winter months.